Privacy Policy

Educerns Technologies Pvt. Ltd. ("Educerns", "Company", "we", "our", or "us") is committed to protecting your privacy and maintaining the trust you place in us. This Privacy Policy explains how we collect, use, store, share, and protect your information when you access our websites, mobile applications, products, or services (collectively, the "Platform").

Our Services Include:

• EduTax Learning Simulator
• EduSkill Certify
• EduRecruit Hub
• EduSage Clinic
• EduPrint Solutions
• Other educational and business services

By accessing or using our services, you consent to the practices described in this Privacy Policy. Please read this policy carefully before using our services.

1. Information We Collect

• 1.1 Personal Information
  • Identity & Contact Information: Full name, date of birth, gender; Email address, phone number, postal address; Photograph for identification purposes; Emergency contact information (where applicable)
  • Government & Professional Documents: [Aadhaar Redacted], PAN card details (as required by Indian law); Educational qualifications, certificates, marksheets; Professional licenses and certifications; Employment history and work experience; Identity verification documents
  • Financial Information: Payment method details (credit/debit card information processed by secure gateways); Billing address and transaction history; Tax information for invoice generation; Subscription and purchase records
• 1.2 Technical Information
  • Device & System Information: Device type, model, and unique identifiers; Operating system and browser type/version; IP address and geographic location (general); Network and connection information
  • Usage & Performance Data: Pages visited, features used, time spent on platform; Search queries and navigation patterns; Error logs and performance metrics; Session recordings for support purposes (with consent)
• 1.3 Product-Specific Data Collection
  • EduTax Learning Simulator: Practice GST filing data (dummy/educational data only); Tax calculation exercises and simulations; Learning progress and assessment scores; Feature usage patterns for educational analytics
  • EduSkill Certify: Examination responses and assessment results; Certification records and achievement data; Proctoring data (video, audio, screen recordings during exams); Identity verification data for secure testing
  • EduRecruit Hub: Resume and CV information; Job application data and preferences; Interview scheduling and feedback; Placement and employment records; Employer interaction data
  • EduPrint Solutions: Print job specifications and requirements; Shipping and delivery addresses; Order history and preferences; Custom design files and specifications
  • EduSage Clinic: Business consultation requirements; Case study information and analysis; Project documentation and outcomes; Client interaction and communication records
• 1.4 Communication Data
  • Support tickets and customer service interactions
  • Email correspondence and chat logs
  • Survey responses and feedback
  • Marketing communication preferences
  • Social media interactions (where applicable)

2. How We Collect Information

• 2.1 Direct Collection: Information you provide during account registration; Data submitted through forms, surveys, and applications; Documents uploaded for verification purposes; Payment information during transactions
• 2.2 Automatic Collection: Cookies and similar tracking technologies; Server logs and analytics tools; Mobile app usage data; Website interaction tracking
• 2.3 Third-Party Sources: Social media platforms (with your consent); Educational institutions for verification; Payment processors and financial institutions; Government databases for identity verification (as legally permitted)

3. Legal Basis for Processing

• Contract Performance: Processing necessary for service delivery and Terms & Conditions fulfillment
• Consent: Where you have provided explicit consent for specific processing activities
• Legitimate Interest: For platform improvement, security, fraud prevention, and business operations
• Legal Obligation: Compliance with applicable Indian laws, tax regulations, and court orders
• Vital Interest: Protection of life, health, and safety in emergency situations

4. How We Use Your Information

• 4.1 Service Delivery: Account creation, authentication, and management; Processing transactions and delivering purchased services; Issuing certifications and maintaining educational records; Facilitating job placements and recruitment activities; Providing customer support and technical assistance
• 4.2 Platform Improvement: Analyzing usage patterns to enhance user experience; Developing new features and services; Conducting research and analytics for educational effectiveness; Testing and optimizing platform performance
• 4.3 Communication: Sending service-related notifications and updates; Marketing communications about relevant services (with consent); Educational content and learning resources; Emergency notifications and security alerts
• 4.4 Security & Compliance: Fraud prevention and detection; Identity verification and authentication; Compliance with legal and regulatory requirements; Protection of intellectual property rights
• 4.5 Business Operations: Financial reporting and accounting; Business analysis and strategic planning; Quality assurance and training; Legal proceedings and dispute resolution

5. Data Sharing & Disclosure

• 5.1 We Do Not Sell Your Data: Educerns does not sell, rent, or trade your personal information to third parties for marketing purposes.
• 5.2 Authorized Sharing
  • Service Partners & Vendors: Cloud hosting providers (AWS, Google Cloud, etc.) under strict data processing agreements; Payment processors for secure transaction handling; Educational institutions for credential verification; Recruitment partners for job placement services (with consent); Print and logistics partners for EduPrint Solutions
  • Legal & Regulatory Requirements: Government authorities as required by Indian law; Law enforcement agencies for investigation purposes; Courts and legal authorities in response to valid legal processes; Tax authorities for compliance with tax regulations; Regulatory bodies for educational and business compliance
  • Business Transfers: In case of merger, acquisition, or sale of assets, subject to confidentiality agreements; During restructuring or reorganization of business operations; To successor entities with equivalent privacy protection commitments
• 5.3 Emergency Situations: We may disclose information without consent in emergency situations to: Protect the safety of users or the public; Prevent fraud, abuse, or illegal activities; Respond to medical emergencies or safety threats

6. Data Security Measures

• 6.1 Technical Safeguards: Encryption: End-to-end encryption for data transmission and storage; Access Controls: Role-based access with multi-factor authentication; Network Security: Firewalls, intrusion detection, and monitoring systems; Secure Infrastructure: SOC 2 compliant cloud hosting with regular security audits
• 6.2 Administrative Safeguards: Employee Training: Regular privacy and security awareness programs; Background Checks: Security clearance for employees handling sensitive data; Confidentiality Agreements: Legal obligations for all staff and contractors; Incident Response: Established procedures for data breach management
• 6.3 Physical Safeguards: Secure Facilities: Restricted access to data centers and offices; Device Security: Encrypted laptops and mobile devices; Document Handling: Secure storage and disposal of physical documents
• 6.4 Limitations: Despite our comprehensive security measures, no system can guarantee absolute security. Users should: Use strong, unique passwords; Keep account credentials confidential; Report suspicious activities immediately; Regularly update personal security settings

7. Data Retention Policies

• 7.1 General Retention Principles: Personal information is retained only as long as necessary for: Service delivery and account maintenance; Legal and regulatory compliance; Business operations and analytics; User support and dispute resolution
• 7.2 Specific Retention Periods:
  • Account Information — Duration of account + 3 years (Service delivery & support)
  • Educational Records — Permanent (Certificate verification)
  • Transaction Records — 7 years (Financial compliance)
  • Communication Logs — 2 years (Support quality assurance)
  • Technical Logs — 1 year (Security and performance)
  • Marketing Data — Until consent withdrawal (Communication preferences)
• 7.3 Data Deletion: Upon request or expiry of retention periods: Personal data will be securely deleted or anonymized; Educational records may be retained for verification purposes; Legal obligations may require extended retention; Backup systems may retain data for technical recovery purposes

8. Your Privacy Rights

• 8.1 Access & Control Rights: Right to Access: Request copies of your personal data and information about processing; Right to Rectification: Correct inaccurate or incomplete personal information; Right to Erasure: Request deletion of personal data (subject to legal requirements); Right to Portability: Receive your data in a structured, machine-readable format
• 8.2 Processing Control Rights: Right to Restrict Processing: Limit how we process your data in certain circumstances; Right to Object: Object to processing based on legitimate interests or direct marketing; Right to Withdraw Consent: Revoke consent for specific processing activities; Right to Automated Decision Making: Request human review of automated decisions
• 8.3 Communication Rights: Unsubscribe: Opt out of marketing communications at any time; Preference Management: Control types and frequency of communications; Notification Settings: Customize service-related notifications
• 8.4 Exercising Your Rights: To exercise your privacy rights: Email: support@educerns.org; Written Request: Include full name, registered email, and specific request; Identity Verification: May require proof of identity for security; Response Time: We will respond within 30 days of valid requests

9. Cookies & Tracking Technologies

• 9.1 Types of Cookies Used:
  • Essential Cookies: Required for platform functionality (cannot be disabled); User authentication and session management; Security features and fraud prevention; Basic platform navigation and features
  • Performance Cookies: Help improve platform performance; Usage analytics and error tracking; Performance monitoring and optimization; A/B testing for feature improvements
  • Functionality Cookies: Enhance user experience; Language and regional preferences; Personalized content and recommendations; User interface customizations
  • Marketing Cookies: Support advertising and communications (with consent); Targeted advertising and promotions; Social media integration; Campaign effectiveness measurement
• 9.2 Third-Party Analytics: We use analytics services including: Google Analytics for website usage analysis; Firebase Analytics for mobile app insights; Social media analytics for engagement tracking; Heat mapping tools for user experience optimization
• 9.3 Cookie Management: Browser Settings: Configure cookie preferences through browser settings; Consent Management: Use our cookie banner to manage preferences; Opt-Out Options: Available for non-essential cookies; Impact Notice: Disabling cookies may limit platform functionality

10. Third-Party Services

• Our platform may integrate with third-party services (payment gateways, analytics tools, communication services).
• These services have their own privacy policies, and we encourage users to review them.
• We are not responsible for third-party practices beyond our control.

11. Data Retention

• User data is retained only as long as necessary to provide services or comply with legal obligations.
• Inactive accounts and data may be archived or deleted after a defined period.
• Certification and compliance records may be retained longer for verification purposes.

12. Children’s Privacy

• Our services are primarily intended for users above 16 years of age.
• We do not knowingly collect data from children under 13.
• If we become aware of such collection, we will promptly delete the information.

13. International Users

• Our services are primarily designed for Indian users but may be accessed internationally.
• By using our platform, international users consent to data processing under Indian laws.

14. Security Measures

• We use industry-standard practices to secure data including encryption, firewalls, and access controls.
• Users are responsible for maintaining the confidentiality of their login credentials.
• Despite best efforts, no system is 100% secure, and we cannot guarantee absolute security.

15. User Rights

• Users may exercise the following rights:
  • Access personal data we hold
  • Request correction of inaccuracies
  • Request deletion (subject to legal and contractual limits)
  • Withdraw consent for non-essential processing

16. Communication & Notifications

• We may send important updates via email, SMS, or in-app notifications.
• Users can manage promotional communication preferences in account settings.

17. Policy Updates

• We may update this Privacy Policy periodically.
• Changes will be notified through our platform or via email.
• Continued use of the platform after changes indicates acceptance.

18. Contact Information

• If you have questions, concerns, or requests regarding this Privacy Policy, contact us at:
• Email: support@educerns.com
• Address: Educerns EdTech Pvt Ltd, [Insert Office Address], India